At UrbanVogu, we take pride in delivering your carefully curated fashion and lifestyle selections with efficiency and care. Our team processes orders swiftly to ensure your wardrobe essentials, accessories, and specialty items reach you in pristine condition. Whether you're updating your seasonal collection or exploring statement pieces, our logistics network is designed to prioritize both speed and reliability.

Orders are typically processed within 1-3 business days after payment confirmation. Delivery timelines vary based on your location and selected shipping method. While most domestic shipments arrive within the estimated window, international deliveries may require additional transit time due to customs clearance. Seasonal peaks or unforeseen circumstances could occasionally extend processing times, but we'll proactively notify you if delays occur.

We offer transparent shipping options tailored to different needs and budgets:

Standard Shipping (10-15 Business Days): $15 for orders under $60 | Free for orders $60+
Table Rate Shipping (5-10 Business Days): $25 for orders under $60 | Free for orders $60+

Shipping fees are automatically calculated at checkout based on your order total and destination. For expedited services or special requests, please contact our support team before placing your order.

We currently ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with shipping restrictions may not be serviceable. During checkout, our system will automatically verify your address eligibility. For inquiries about specific destinations not listed, please reach out to [email protected].

Once your order ships, you'll receive a confirmation email containing your tracking number and a direct link to monitor the package's journey. Our system updates tracking information in real-time, though carrier systems may occasionally take 24-48 hours to reflect the latest status. For consolidated shipments with multiple items, you may receive separate tracking numbers which will all be visible in your account dashboard.

While we strive for seamless deliveries, occasional delays may occur due to carrier issues or customs inspections. If your package hasn't arrived within 5 business days after the estimated delivery date, please first check the tracking details for updates. For unresolved cases, contact our support team at [email protected] with your order number and we'll initiate an investigation with the carrier. Lost shipments confirmed by the carrier will qualify for a replacement or refund per our discretion.

International customers are responsible for any customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on product categories and declared value. We recommend checking your government's import policies before ordering. UrbanVogu cannot predict or reimburse these charges, as they are beyond our control. For transparency, we always declare the actual order value and avoid commercial labeling for personal shipments where permitted.